Privacy Policy
Our Commitment
Create Advice Group respects your privacy and is committed to protecting your personal information. As a Corporate Authorised Representative of Loyalty Financial Services Pty Ltd (AFSL 227096), we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What Information We Collect
We may collect personal information including your:
- Name, contact details, and date of birth
- Employment and financial details (income, assets, liabilities, insurance)
- Goals and objectives relevant to financial advice
Sensitive information (e.g. health information for insurance purposes) will only be collected with your consent or where required by law.
How We Collect Information
We collect information directly from you (e.g. meetings, forms, calls, emails) or from third parties with your authorisation (e.g. insurers, super funds, accountants).
How We Use Information
Your information is primarily used to provide financial advice and services. It may also be used for administration, compliance, and to contact you with relevant updates. You can opt out of marketing communications at any time.
Disclosure of Information
We may share information with:
- Insurers, superannuation funds, investment providers
- Paraplanners and compliance consultants
- Your nominated professional advisers (e.g. accountant, solicitor)
- Regulatory authorities as required by law
Some service providers may be located overseas. If this occurs, we will take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.
Storage and Security
Your information is kept securely (electronically and in physical files) and accessible only to authorised personnel. Records are generally retained for at least 7 years, as required by law.
Access and Corrections
You may request access to the personal information we hold about you, or request corrections if it is inaccurate or out of date. Requests should be made in writing.
Complaints
If you believe your privacy has been breached, please contact us:
Create Advice Group
27 Clifford Street, Toowoomba QLD 4350
Phone: 07 4638 8200
Email: admin@createadvice.com.au
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.